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Project: Upper Hunter Valley Alliance Stakeholder Engagement

Client: Australian Rail Track Corporation (ARTC)

Location: Hunter Valley, NSW

Services Provided: Stakeholder communication and engagement

Project Details:
The Australian Rail Track Corporation (ARTC) formed the Upper Hunter Valley Alliance (UHVA) to deliver $152 million worth of works to increase the coal carrying capacity and efficiency of the Hunter Valley Rail network.  As part of the Alliance, KMH Environmental is delivering the stakeholder and community consultation and engagement for these works. Built on the principals of the IAP2’s (International Association for Public Participation) public participation spectrum, our approach has provided a successful risk and issues management approach for the Alliance and ARTC.

Our stakeholder community consultation program has supported the Alliance’s ongoing delivery success through:

  • Early identification and management of project risks.
  • Effective, transparent and regular consultation with the community, directly impacted landowners and stakeholders to ensure concerns and issues are considered and integrated into each stage of a project.
  • Building community confidence in UHVA and ARTC decisions by providing opportunities for the community and stakeholders to play an active role in the project’s development.

The successful and ongoing delivery of the stakeholder community consultation program has resulted in:

  • No project delays being caused by community and landowner issues.
  • A positive reputation within the local communities for our Alliance partners and ARTC.
  • Compliance with the Minister’s Conditions of Approval and the Environmental Protection License.
  • Delivery of Key Performance Indicators for the project including complaint handling and issues management.

This has built ARTC confidence in our ability to delivery successfully stakeholder and community engagement on landmark projects.